Shared Services Request System

On this page

• Quick facts

• Context

• The task

• What was designed

• How was the system designed

• Impacts

Quick facts

Task

• Design a way to make work requests consistent and visible.

What I did

• Led the design including user research, ideation, blueprinting, testing, investigating options.

Impact

• The request system enhanced visibility of team workload,  tasks and resource allocation.